Responsible Gaming Guide by ACEJILI: Stay in Control
ACEJILI wants your play to stay fun. The tools below are offered by PAGCOR-licensed operators and help you keep control from your very first deposit, and getting help is always free and confidential.
Our Commitment
We are honest about what gambling is: entertainment that carries a house edge, where the long-run odds favour the casino. It is not a way to make money or solve financial trouble, and we will never present it that way. If you are playing for any reason other than fun, please use the tools below or reach out for support.
ACEJILI has no player accounts, so these tools live in the account you hold with a licensed operator. Look for them before your first deposit, whether you plan to load ₱50 or ₱50,000, and ask the operator's support if you cannot find them.
Tools in Your Operator Account
- Deposit limit: set a daily, weekly or monthly cap on how much you can add.
- Loss limit, cap how much you can lose in a chosen window before play pauses.
- Session reminder, get an alert after you have been logged in for a set time.
- Cooling-off, take a short break from 24 hours to 30 days; it cannot be reversed during the period.
- Self-exclusion: lock your account for an extended term, in line with PAGCOR's responsible-gaming framework.
Warning Signs
It may be time to pause if you recognise any of these:
- Betting more than you can comfortably afford to lose.
- Chasing losses with bigger deposits to win money back.
- Borrowing money or neglecting responsibilities to keep playing.
- Feeling anxious, irritable or secretive about your gambling.
Where to Get Help
If gambling is affecting you or someone you care about, free, confidential help is available in the Philippines. You do not have to wait until things feel serious to reach out.
- National Center for Mental Health (NCMH) Crisis Hotline: 1553: toll-free, 24/7, and confidential.
- Use your operator's self-exclusion tool to lock your account if you need a firm break.
- Talk to someone you trust, a friend or family member, sooner rather than later.
Frequently Asked Questions
How do I set a deposit limit?
Open the account dashboard at your licensed operator and set a daily, weekly or monthly deposit limit. Many operators apply a tighter limit straight away and delay any loosening; check the operator's own rules.
What happens when I self-exclude?
Self-exclusion locks your operator account for the term you choose, in line with PAGCOR's responsible-gaming framework. You will not be able to deposit or play during that period. Reinstatement is only possible after the minimum term ends.
Is there free help for gambling problems in the Philippines?
Yes. The National Center for Mental Health runs a free, confidential 24/7 crisis line at 1553. You can call whether the concern is about your own play or someone else's.